Returns
Damaged or Incorrect Product
If your shipment arrives damaged or you receive the wrong product, please call 1-877-457-0524 for replacement or appropriate credit and instructions for return of the product. Please note we cannot handle store-purchased product. The customer service representatives will need your order number, so have it ready when you call.
Credit or refunds will be issued once we have received the returned product. A copy of your packing slip must be sent with returns. Priority or next-day air shipping charges on the original order cannot be refunded. Refunds may take 4 weeks to process.
For Consumer Returns
To return your purchase(s), please include a copy of the original packslip.
If the packslip is not available, please include the following information with your return:
- Order number
- Billing address
- Shipping address,
- E-mail address
- Phone number (where we can contact you should we have questions about your order).
Please ship your return to the following address:
GlucernaStore
6700 Orville Avenue
Kansas City, KS 66102-3126
We suggest you return your purchase(s) using a trackable shipping method, as we cannot be responsible for any returns that do not make it to the warehouse.
Please note that shipping charges on the original order cannot be refunded. Additionally, your return must be received at our warehouse within 60 days of delivery to be eligible for a refund. Please contact Customer Service at 1-877-457-0524 with any questions.
